1. ROLE OF BUSMEIN

Busmein solely provides a technology platform that connects intending travelers with bus operators. It does not operate any bus or offer transportation services to the User. Busmein also does not act as an agent of any bus operator in providing the mentioned technology platform services.

The bus ticket booking voucher issued by Busmein to a User is solely based on the information provided or updated by the bus operator regarding seat availability.

Amenities, services, routes, fares, schedules, bus types, seat availability, and any other details related to the bus service are provided by the respective bus operator. Busmein has no control over such information provided by the bus operator.

2. LIMITATION OF LIABILITY OF BUSMEIN

In its role as a technology platform facilitating transactions between bus operators and Users, Busmein shall not be responsible for the operations of the bus operator, including but not limited to:   

• Timely departure or arrival of the bus.

• The conduct of bus operator's employees, representatives, or agents.

• The condition of the bus, seats, etc., not meeting the customer's expectations or as per the description provided by the bus operator.

• Cancellation of the trip for any reason.

• Loss or damage to the customer's baggage.

• The bus operator changing a customer's seat for any reason whatsoever.

• The bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher or changing such boarding point eventually with or without any notification to Busmein or the User.

• The bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.

3. RESPONSIBILITIES OF THE USERS

• Users are advised to call the bus operator to confirm the exact boarding point or obtain any necessary information for boarding or travel in that trip.

• At the time of boarding the bus, Users shall present a copy of the ticket and any valid identity proof, such as an ID card, passport, voter identification card, or any other identity proof issued by a government authority.

• Users are required to reach the boarding place at least 30 minutes before the scheduled departure time.

• All issued tickets shall be non-transferable.

4. CANCELLATION OF TICKET

• Cancellation of tickets can be done either through the User’s login on the Busmein website or mobile application or by calling the customer care number.

• Any cancellation is subject to the cancellation charges mentioned on the ticket.

5. RESCHEDULING OF TICKET

• Rescheduling (i.e., changing the date of travel) of tickets can be done through the User’s login on the Busmein website or mobile application, or by contacting the customer support team.

• Rescheduling is an option provided only by select bus operators. The policy for the same shall be available on the e-ticket.

• Rescheduling a ticket is subject to charges as mentioned on the e-ticket. Fare difference, if applicable, shall be borne by the customer. However, if the fare of the rescheduled ticket is lower than the current fare, the fare difference shall not be refunded.

• Rescheduling a ticket can be availed only once per booking, if applicable. Once the travel date change option is availed, the ticket cannot be further canceled.

• Tickets are non-transferable, and the originally booked passengers are to travel upon such rescheduling.